NHTSA Complaint #10402546 — 2004 FORD FREESTAR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 50 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED YET THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE CONTACT MOVED THE VEHICLE FROM THE ROADWAY AND DEPRESSED THE ACCELERATOR WITH EXTREME FORCE. THE VEHICLE BEGAN TO JERK FORWARD ABNORMALLY BEFORE ENGAGING INTO GEAR AND ACCELERATING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE TRANSMISSION WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED BUT NO OTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED TWICE. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 105,000.