NHTSA Complaint #10395351 — 2004 MERCURY MONTEREY

TRANSMISSION PROBLEMS: I OWN A MERCURY MONTEREY 2004 VAN. I PURCHASED IT USED IN JULY 2008 AND IN DECEMBER THE TRANSMISSION STOPPED WORKING. I DID HAVE AN EXTENDED WARRANTY SO IT WAS REPAIRED BUT NOT REPLACED OR REBUILT. I DON'T KNOW WHY THEY DID NOT REPLACE THE TRANSMISSION SINCE THERE WERE SO MANY COMPLAINTS. IN FEBRUARY 2011 I HADTHE SAME PROBLEM HAPPEN AGAIN WHILE TRAVELING ON THE HIGHWAY. IT JUST STOPPED AND I VEERED OFF THE HIGHWAY, HAD IT TOWED. WELL THIS TIME I HAD THE OPTION OF GETTING THE SAME THING DONE OR REBUILD IT. THE ONLY PROBLEM IS THE EXTENDED WARRANTY HAS EXPIRED SO I HAD TO CHOOSE TO HAVE IT REPAIRED. THAT REPAIR COST ME 1700.00. THE JOB AS BEFORE IS ONLY GOOD FOR 12,000 MILES. I DO QUITE A BIT OF TRAVELING. HAS THERE BEEN ANY RESOLUTION TO ALL THE COMPLAINTS THAT HAVE BEEN MADE. PLEASE LET ME KNOW. THANKS FOR YOUR ATTENTION TO THIS COMPLAINT. *TR