NHTSA Complaint #10352505 — 2002 FORD WINDSTAR

REGARDING THE FORD WINDSTAR RECALL OF THE REAR AXEL: I OWN A 2002 FORD WINDSTAR AND LIVE IN MINNESOTA, A CORROSION STATE. I CALLED A FORD DEALERSHIP NEARBY AND WAS TOLD THAT MY VIN NUMBER DOES NOT QUALIFY FOR THE RECALL. I THEN CALLED THE FORD CUSTOMER SERVICE AND WAS TOLD THE REASON THAT MY VAN DOES NOT QUALIFY IS BECAUSE IT WAS MANUFACTURED IN CALIFORNIA; HOWEVER, IT HAS BEEN IN SOUTH DAKOTA AND MINNESOTA FOR ITS ENTIRE LIFE. I WANT THE NHTSA TO BE AWARE THAT FORD IS DOING ONLY A PARTIAL RECALL AND ONE MUST BE REAL PROACTIVE TO MAKE SURE THE SAFETY OF THEIR FAMILY, AS FORD WILL NOT BE SENDING A LETTER TO FORD WINDSTAR OWNERS IF ONE'S VEHICLE WAS NOT MANUFACTURED IN A SALT-BELT STATE. FORD IS NOT ENSURING THE SAFETY OF ALL THEIR FORD WINDSTAR OWNERS. THE FORD CUSTOMER SERVICE PERSONAL THAT I SPOKE TO SAID I COULD CALL THE FORD DEALERSHIP AGAIN AND EXPLAIN MY CONCERNS THAT THE REAL AXEL ON MY 2002 FORD WINDSTAR IS CORRODED, THAT I LIVE IN A CORROSION STATE, AND THAT THE ONLY REASON THAT WE DON'T QUALIFY FOR THE RECALL IS BECAUSE IT WAS MANUFACTURED IN CALIFORNIA. THE FORD DEALERSHIP WILL THEN HAVE TO TRY TO GET AN ALLOWANCE FOR MY VEHICLE TO QUALIFY FOR THE RECALL. BUT AGAIN, I WILL NOT BE NOTIFIED BY FORD, THE ONLY WAY I KNEW ABOUT THE RECALL IS BECAUSE I HEARD ABOUT IT ON THE NEWS. I AM CONCERNED ABOUT DRIVING MY VAN AND THE REAR AXEL BREAKING WHILE I AM DRIVING WITH MY 3 CHILDREN. *TR