NHTSA Complaint #10315635 — 2002 MERCURY MOUNTAINEER STEERING:COLUMN

Complaint Details

ODI Number	10315635
Vehicle	2002 MERCURY MOUNTAINEER
Component	STEERING:COLUMN
Date of Incident	December 28, 2009
Date Filed	March 2, 2010
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

SHIFTING GEARS FROM REVERSE TO DRIVE WHEN GEAR SHIFTER BROKE OFF IN MY HAND LEAVING CAR STUCK IN REVERSE WITH NO WAY OF CHANGING GEARS. HAD TO HAVE COMPLETE STEERING COLUMN REPLACED BECAUSE COLUMN IS NOT DESIGNED TO LET YOU REPLACE THE BROKEN PART ONLY. HAD TO SEARCH FOR THE PART IN JUNK YARDS AND ALL THE COLUMNS THAT COULD BE FOUND IN JUNKYARDS HAD THE SAME TROUBLE BROKEN OFF SHIFTER. HAD TO ORDER A NEW STEERING COLUMN AND I DO HAVE THE OLD COLUMN AND RECEIPTS. *TR

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