NHTSA Complaint #10290712 — 2004 MERCURY MONTEREY

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10290712
Vehicle	2004 MERCURY MONTEREY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 15, 2009
Date Filed	November 2, 2009
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

MY WIFE WAS BACKING OUT OF HER PARKING SPOT, PUT THE VAN IN FORWARD, AND DISCOVERED THAT IT WOULD NOT MOVE. THERE WERE NO INDICATIONS THAT THIS EVENT WAS GOING TO HAPPEN. OUR REPAIR TECHNICIAN HAD TO REPLACE OUR PLANETARY GEARSET, BECAUSE THEY WERE DESTROYED, THE TORQUE CONVERTER WAS REPLACED AS A PRECAUTION, AND THE NEUTRAL SWITCH WAS REPLACED BECAUSE IT WAS THOUGHT TO BE THE ROOT CAUSE. HOWEVER A BROKEN "CAM SWITCH" WIRE WAS PREVENTING THE CAR FROM OPERATING NORMALLY. WHEN THAT WAS FINALLY DISCOVERED, WE WERE ABLE TO GET OUR VAN BACK. *TR

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