NHTSA Complaint #10245741 — 2004 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10245741
Vehicle	2004 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 24, 2008
Date Filed	October 16, 2008
Mileage	72,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

ON MY WAY TO THE AIRPORT FOR A BUSINESS TRIP, I WAS DRIVING THE VEHICLE ON THE INTERSTATE WHEN ALL OF A SUDDEN AND WITHOUT ANY WARNING, THE ENGINE STOPPED. I HAD TO MANEUVER ONTO TRAFFIC AND STOP TO TRY TO START THE ENGINE WITHOUT SUCCESS. I CALLED AAA AND THEY HAD THE VEHICLE TOWED TO MY HOME. WHEN I CAME BACK I SENT IT TO THE SHOP AND THE MECHANIC ADVISED ME THAT THE TIMING CHAIN SPROCKET RETAINER PIN BROKE, AND BECAUSE OF THAT ALL VALVES BENT, SO I HAVE TO REPLACE THE ENGINE. FOR 72900 MILES AND KEEPING ALL MAINTENANCE IN ORDER I CONSIDER THIS A SAFETY ISSUE AND UNACCEPTABLE IN TERMS OF QUALITY. I HAVE SPOKEN TO THE MANUFACTURER AND THEY REFUSE TO TAKE ACTION BECAUSE THE VEHICLE IS OUT OF WARRANTY. *TR

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