NHTSA Complaint #10356819 — 2004 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10356819
Vehicle	2004 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	December 16, 2009
Date Filed	September 21, 2010
Mileage	59,078 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE CHECK ENGINE LIGHTS CONTINUED TO ILLUMINATE EVERY TWO MONTHS AFTER THE VEHICLE WAS REPAIRED. EACH TIME THE VEHICLE WAS TAKEN TO THE DEALER, SHE WAS CHARGED A DIAGNOSTIC FEE TO PERFORM THE TEST AND REPAIR A DIFFERENT PROBLEM. THE CONTACT DID NOT KNOW WHAT REPAIRS WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS CALLED WHO STATED THAT THEY WOULD SEND HER INFORMATION ON HOW TO TRADE THE VEHICLE IN FOR ANOTHER VEHICLE, WHICH INCLUDED ADDITIONAL DISCOUNTS; HOWEVER, SHE HAD NOT HEARD FROM THEM. THE FAILURE MILEAGE WAS 59,078.

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