NHTSA Complaint #10353102 — 2004 FORD EXPLORER ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10353102
Vehicle	2004 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	August 26, 2010
Date Filed	August 31, 2010
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER . WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE CONTACT HAD TO GET THE BATTERY JUMPED IN ORDER TO DRIVE TO HER RESIDENCE. THE ALTERNATOR FAILED AND WAS REPLACED; HOWEVER, AFTER THE ALTERNATOR WAS REPLACED THE CONTACT WAS UNABLE TO MOVE THE VEHICLE EVEN WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THERE WAS A WRENCH SYMBOL THAT ILLUMINATED ON THE INSTRUMENT PANEL WHERE THE DEALER STATED THAT THE COMPUTER SHIFTED INTO LIMP MODE. THERE HAVE BEEN NO ADDITIONAL REPAIRS TO THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 120,000.

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