NHTSA Complaint #10239810 — 2004 MERCURY MONTEREY

TL*THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING BETWEEN 3-5 MPH OUT OF THE DRIVEWAY, THE VEHICLE JUST STOPPED MOVING. THE VEHICLE WOULD DRIVE IN REVERSE, BUT WOULD NOT GO FORWARD. THE VEHICLE WAS TOWED TO A MECHANIC AND THE CONTACT WAS INFORMED THAT A NEW TRANSMISSION WAS NEEDED. IN ADDITION, BOTH SLIDING DOORS ON THE VEHICLE FAILED TO CLOSE PROPERLY. THE DOORS WOULD PIN AN ADULT OR BOUNCE BACK OPEN INSTEAD OF CLOSING AS THEY SHOULD. THE DOORS WERE REPAIRED. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 52,000.