NHTSA Complaint #10233153 — 2000 FORD EXPEDITION

TL*THE CONTACT OWNS A 2000 FORD EXPEDITION. WHILE DRIVING 45 MPH THE DAY AFTER A HEAVY RAINSTORM, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. AFTER APPROXIMATELY 100 FEET, THE VEHICLE FINALLY CAME TO A STOP. THE CONTACT PROCEEDED TO HIS DESTINATION AND APPLIED THE BRAKES AGAIN, BUT THE SAME FAILURE RECURRED. WHILE DRIVING ON TWO SEPARATE OCCASIONS ON THE SAME DAY, TWO OTHER VEHICLES PULLED OUT IN FRONT OF HIM, WHICH ALMOST CAUSED A CRASH. THE FOLLOWING DAY, HE CALLED THE DEALER AND INFORMED THEM OF THE FAILURES AND WAS ADVISED TO BRING IN THE VEHICLE FOR REPAIR. THE DEALER STATED THAT THE CAUSE OF THE FAILURE WAS DUE TO WATER INTRUSION THROUGH THE WINDSHIELD, WHICH VOIDED THE WARRANTY. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST OF THE WINDSHIELD DEFECT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 95,000 AND CURRENT MILEAGE WAS 96,000.