NHTSA Complaint #10339824 — 2000 FORD EXPEDITION

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10339824
Vehicle	2000 FORD EXPEDITION
Component	VISIBILITY:WINDSHIELD
Date of Incident	June 23, 2003
Date Filed	June 24, 2010
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD EXPEDITION. THE CONTACT STATED WATER WAS LEAKING INTO THE VEHICLE FROM THE FRONT WINDSHIELD, ONTO THE INSTRUMENT PANEL AND INTO THE COMPUTER SYSTEM. THE FAILURE WOULD CAUSE THE COMPUTER CHIPS TO MALFUNCTION AND THE VEHICLE WOULD BECOME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES FOR THE FAILURE. THE DEALER REPLACED THE DAMAGED COMPUTER CHIPS NINE TIMES BEFORE DISCOVERING THE FAILURE WAS CAUSED BY THE LEAKING WINDSHIELD. THE WINDSHIELD WAS NOT REPLACED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 11/24/10 *CN UPDATED 11/20/10

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