NHTSA Complaint #10597038 — 2000 FORD EXPEDITION

THERE IS A DEFECT WITH THE INSTALLATION OF THE WINDSHIELD THAT CAUSES WATER IN ENTER THE CAB. UPON ENTRY, THE WATER GOES INTO THE GEM MOD AND FUSE PANEL OF THE SUV. THIS SHORTS THE SYSTEM - AT ONE POINT YOU MAY ENCOUNTER THE HEATER TURNING ON WITHOUT THE KEY IN THE IGNITION. HERE IS A SPECIAL NOTICE SENT BY FORD IN 2002 REGARDING THIS PROBLEM: *FORD SPECIAL MESSAGE #15773 VARIOUSELECTRICALCONDITIONS RESULTING FROM WATER INTRUSION INTO THE GEM/CJB SOME 1997-2002 EXPEDITION AND 1998-2002 NAVIGATOR VEHICLES MAY EXHIBIT VARIOUS UNUSUAL ELECTRICAL CONDITIONS, INCLUDING BUT NOT LIMITED TO: XXXXX XXXXX REAR BLOWER OR EATC STAYING ON WITH KEY OUT OF THE IGNITION, RADIO STAYING ON AFTER DOORS OPENED AND KEY OUT OF IGNITION, WIPER CIRCUIT FAILURE CODES, AND MULTIPLE SYSTEM WARNING LIGHTS WITH 'SHORT TO POWER' OR 'LOW BATTERY VOLTAGE' DTCS. THESE SYMPTOMS MOST OFTEN OCCUR AFTER A RAIN OR SNOW. THIS MAY BE DUE TO GEM/CJB WATER INTRUSION RESULTING FROM A WINDSHIELD WATER LEAK. TO SERVICE, REMOVE THE GEM AND CJB FROM THEVEHICLE, SEPARATE THEM AND INSPECT FOR WATER CONTAMINATION OR CORROSION. IF FOUND IN EITHER COMPONENT, REPLACE BOTH COMPONENTS AND COMPLETELY RESEAL THE WINDSHIELD. EFFECTIVE DATE: 04/05/2002 FORD MOTOR COMPANY *TR