NHTSA Complaint #10357051 — 2000 FORD EXPEDITION

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	10357051
Vehicle	2000 FORD EXPEDITION
Component	VISIBILITY:WINDSHIELD
Date of Incident	September 20, 2008
Date Filed	September 22, 2010
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD EXPEDITION. THE CONTACT STATED THE WINDSHIELD IS LEAKING, CAUSING WATER TO GET INTO THE ELECTRICAL SYSTEM AND MALFUNCTIONING EVERY ELECTRICAL COMPONENT. THE CONTACT CALLED THE MANUFACTURER REGARDING THE WINDOW WHO THEN CONTACTED THE DEALER, WHO STATED THE WINDOW SEAL AND COMPUTER NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE TO CONTACT THEY CAN ONLY REPAIR A COMPONENT AT NO COST UNDER A RECALL. THE CONTACT STATED THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIRS BECAUSE THIS IS A KNOWN SAFETY ISSUE WITH THIS YEAR MAKE AND MODEL. THE FAILURE MILEAGE WAS 120,000.

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