NHTSA Complaint #10233073 — 2005 JEEP LIBERTY

TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT HEARD A NOISE IN THE FRONT END OF HER VEHICLE, WHICH SOUNDED LIKE A HELICOPTER ON THE PASSENGER SIDE. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE LOWER BALL JOINTS WERE DEFECTIVE. THE DEALER REPLACED THE BALL JOINTS ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT), OF WHICH THE CONTACT HAD NO KNOWLEDGE. AS A RESULT, THE TWO FRONT TIRES WERE DAMAGED DUE TO THE DEFECTIVE BALL JOINTS; HOWEVER, THE DEALER REFUSED TO MAKE THE REPLACEMENT. THE MANUFACTURER ALSO STATED THAT THEY WOULD NOT REPLACE THE TIRES. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 31,000 AND FAILURE MILEAGE WAS APPROXIMATELY 30,000.