NHTSA Complaint #10457401 — 2005 JEEP LIBERTY

TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT WAS TRAVELING 25 MPH WHEN THE LEFT FRONT BALL JOINT FAILED AND CAUSED THE ENGINE TO FALL. THE CONTACT HAD THE VEHICLE TOWED TO A MECHANIC AND WAS TOLD THAT THE BALL JOINT FAILED AND AS A RESULT, THE UPPER CONTROL ARM ALSO FAILED. IN ADDITION, THE MECHANIC ADVISED THE CONTACT THAT THERE WAS A RECALL FOR THE BALL JOINTS. THE MECHANIC REPLACED THE LEFT FRONT BALL JOINS AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER THE MANUFACTURER'S RECALL. THE DEALER ADVISED THAT THE DRIVER SIDE BALL JOINTS WOULD BE REPLACED UNDER THE RECALL, BUT NOT THE UPPER CONTROL ARMS. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. CHRYSLER DENIED THE CONSUMER'S REQUEST FOR REIMBURSEMENT, BY STATING THE WORK WAS NOT PERFORMED BY AN AUTHORIZED JEEP DEALER. UPDATED 05/17/12 UPDATED 05/21/12 UPDATED 05/31/12*LJ