NHTSA Complaint #10220980 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10220980
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	March 10, 2008
Date Filed	March 12, 2008
Mileage	64,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

THE REAR LIFTGATE APPLIQUE CRACKED IN THE MIDDLE RESULTING IN THE RIGHT SIDE COMPLETELY FALLING OFF THE VEHICLE. THE PART THAT IS STILL ATTACHED TO THE VEHICLE IS LOOSE ON THE EDGES DUE TO INEFFICIENT ADHESIVE. APPARENTLY THERE ARE HUNDREDS OF COMPLAINTS OF THIS EXACT DEFECT OCCURRING TO OTHER OWNERS OF 2002 EXPLORERS. THIS IS ALSO A COMPLETELY REPLACED REAR WINDOW FOLLOWING THE SHATTERING OF THE ORIGINAL ONE IN MARCH 2004 DUE TO BAD STRUTS. AFTER HAVING THE SHATTERED WINDOW REPLACED, IT COMPLETELY FELL OFF THE FOLLOWING YEAR DUE TO THE FAULTY HINGE (WHICH WAS RECALLED). I HAVE AN ESTIMATE OF OVER $700 FROM THE FORD DEALER TO FIX THIS APPLIQUE. I FEEL THAT WITH THIS MANY COMPLAINTS IT'S INEXCUSABLE FOR FORD TO NOT ISSUE A RECALL. I WILL NEVER PURCHASE A FORD AGAIN AFTER THIS NOR WILL ANYONE IN MY FAMILY WITH THIS TYPE OF CUSTOMER SERVICE. *TR

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