NHTSA Complaint #10217869 — 2002 FORD EXPLORER

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. AFTER THE ENGINE WAS TURNED OFF AND THE DOOR WAS CLOSED, THE CONTACT HEARD A LOUD NOISE. SHE NOTICED THAT THE LIFTGATE GLASS SHATTERED. THE VEHICLE WAS DRIVEN TO THE DEALER, BUT NO REPAIRS WERE MADE. THE VEHICLE WAS PREVIOUSLY SERVICED FOR NHTSA CAMPAIGN ID NUMBER 04V442000(STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS) IN MAY OF 2007. THE CURRENT AND FAILURE MILEAGES WERE 100,000. UPDATED 03-04-08 *BF THE CONSUMER STATED THE PROBLEM WAS THOUGHT TO BE FIXED BACK IN APRIL 2007, HOWEVER THE REAR GLASS SHATTERED AGAIN. TL THE DEALER STATED THAT THE BRACKETS WERE REPLACED; HOWEVER, THE GLASS BROKE AND SOUNDED LIKE AN EXPLOSION. THE VEHICLE HAS BEEN AT THE DEALER FOR 21 DAYS TO HAVE THE GLASS INSTALLED. THE CONTACT HAD TO PAY $948 TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAS THE BRACKETS THAT SHOULD HAVE BEEN INSTALLED. SHE ALSO SPOKE WITH THE MANUFACTURER AND THEY DIDN'T OFFER HER ANY ASSISTANCE.