NHTSA Complaint #10210472 — 2005 JEEP LIBERTY

WE OWN A 2005 JEEP LIBERTY . IN JAN. 2007 WE RECEIVED A RECALL LETTER W/ NOTIFICATION CODE F23 . WE HAD THE RECALL WORK DONE AT BILL LUKE IN PHX., AZ IN JAN. 2007 . NOW WHILE HERE IN EVANSVILLE , IN. WE HAD OUR JEEP SERVICED ( 11/07 ) AND THE MECHANIC SHOWED US THAT THE 2 FRONT TIRES WERE WORN OUT BADLY ON THE INSIDE OF EACH TIRE. HE TOLD US THAT THE FRONT END COMPONENTS ARE ALL GOOD AND SOUND SO HE SUGGESTED WE HAVE A FRONT END ALIGNMENT DONE. HE ALSO ROTATED THE BAD TIRES TO THE BACK AND BACK TO FRONT. AFTER INVESTIGATING THE RECEIPTS FROM THE PAST RECALL WORK THERE WAS NO FRONT END ALIGNMENT DONE AFTER THE LOWER BALL JOINTS WERE INSTALLED AT BILL LUKE IN PHX,AZ.. WE JUST TOOK IT AS IF THAT WORK WAS DONE AND NEVER QUESTIONED THE DEALERSHIP ABOUT A FRONT END ALIGNMENT AND THEY NEVER SAID ANYTHING TO US ABOUT IT. WE HAVE CONTACTED BILL LUKE WITH NO RESOLVE TO THIS SERIOUS PROBLEM THEY CREATED ON OUR JEEP. WE NEED TO NOW REPLACE 4 TIRES AND GET A COMPUTERIZED FRONT END ALIGNMENT ( APPROX. $ 850 ) AT THE COST OF THEIR NEGLIGENCE. WE NEED HELP TO RESOLVE THIS MATTER PROMPTLY. ANY TIME ANY FRONT END PARTS ARE REPLACED A FRONT END ALIGNMENT SHOULD BE DONE. AND TRYING TO EXPLAIN THAT TO THE DEALERSHIP IN PHX IS VERY HARD. PLEASE HELP US GET REIMBURSEMENT FOR THIS PROBLEM THAT DAIMLER CHRYSLER CREATED. THANK YOU. *TR