NHTSA Complaint #10209601 — 2002 FORD EXPLORER STEERING:COLUMN

Complaint Details

ODI Number	10209601
Vehicle	2002 FORD EXPLORER
Component	STEERING:COLUMN
Date of Incident	September 24, 2007
Date Filed	November 21, 2007
Mileage	61,296 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

MY WIFE WAS STARTING THE VEHICLE AND ATTEMPTED TO SHIFT INTO DRIVE WHEN THE GEAR SHIFTER BROKE OFF. HAD VEHICLE TOWED TO REPAIR SHOP WHERE MECHANIC STATED THAT HE HAD NEVER SEEN THIS BEFORE. HE ATTEMPTED TO FIND PARTS BUT FORD HAD NO PARTS NATIONWIDE TO REPAIR DUE TO CHANGE IN MANUFACTURERS. MUST HAVE BEEN A DEFECT WITH THE ORIGINAL MANUFACTURER WHICH FORCED THEM TO FIND A NEW MANUFACTURER FOR THIS PART. HAD TO REPLACE ENTIRE STEERING COLUMN ASSEMBLY. TOOK OVER 1 MONTH TO GET PART AND COST OVER $900 TO REPAIR. *TR

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