NHTSA Complaint #10327076 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

Complaint Details

ODI Number	10327076
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Date of Incident	April 15, 2010
Date Filed	April 22, 2010
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS PARKED WHEN THE GEAR SHIFT SUDDENLY BROKE OFF IN THE CONTACTS HAND AND THE VEHICLE BECAME STUCK BETWEEN PARK AND REVERSE. THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE DEALER INFORMED THE CONTACT THAT THE GEAR SHIFT LEVER REPLACEMENT KIT WOULD REPAIR THE FAILURE OR THE STEERING COLUMN WOULD HAVE TO BE REPLACED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 92,000.

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