NHTSA Complaint #10203267 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10203267
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	September 9, 2007
Date Filed	September 17, 2007
Mileage	91,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. ON SEPTEMBER 9, 2007, THE HINGE FAILED ON THE LIFTGATE AND THE GLASS FELL OUT AND SHATTERED. HE NOTIFIED THE DEALER AND A RECALL WAS FOUND. THE DEALER ADVISED HIM TO TAKE THE VEHICLE TO THE FORD DEALER. FORD STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL AND WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER STATED THAT THE RECALL HAD BEEN PERFORMED BY THE PREVIOUS OWNERS, HOWEVER, IT WAS DONE IMPROPERLY AT THE TIME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 91,600. UPDATED 01-14-08. *KB UPDATED 12/12/07. *JB

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