NHTSA Complaint #10198150 — 2005 JEEP LIBERTY

MY JEEP DEALER IN MACOMB, IL, CROSS JEEP, WAS UNABLE TO REMEDY SAFETY RECALL F23 - LOWER BALL JOINTS WITHIN A REASONABLE AMOUNT OF TIME. I HAVE WAITED ALMOST 5 MONTHS FOR CROSS JEEP TO REPLACE THE LOWER BALL JOINTS ON MY 2005 JEEP LIBERTY AND HAVE ATTEMPTED NO LESS THAN 4 FOLLOW UPS WITHOUT ANY SUCCESS. I HAVE BEEN PROMISED RETURN PHONE CALLS ABOUT THE STATUS OF MY VEHICLE BEING FIXED, AND I HAVE YET TO RECEIVE ONE OF THESE RETURN PHONE CALLS FROM THE DEALERSHIP. I JUST GOT OFF THE PHONE WITH CAVANAUGH JEEP IN MONMOUTH, IL, AND I ALREADY HAVE AN APPOINTMENT FOR NEXT TUESDAY TO HAVE THE RECALL FIXED. *TR