NHTSA Complaint #10183009 — 2002 MERCURY MOUNTAINEER VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10183009
Vehicle	2002 MERCURY MOUNTAINEER
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	February 19, 2007
Date Filed	February 20, 2007
Mileage	58,090 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

REAR PASSENGER POWER WINDOW NOT OPERATING PROPERLY. IT WILL GO DOWN, BUT NOT GO UP, EITHER FROM PASSENGER DOOR SWITCH OR DRIVER'S SWITCH. BOTH SWITCHES AND MOTOR REPLACED AT FIRST REPAIR SHOP BUT COULD NOT FIX THE PROBLEM. MY LOCAL MERCURY DEALER ALSO WANTED TO REPLACED BOTH NEW SWITCHES AND NEW MOTOR CLAIMING ALL THREE WERE STILL BAD. TWO WEEKS, AND THREE SHOPS LATER, A FORD DEALER IN THE NEXT TOWN OVER SAID BOTH SWITCHES AND MOTOR WERE FINE ( I ALREADY KNEW THAT). HE FOUND A BROKEN WIRE BEHIND THE EMERGENCY BRAKE PEDAL BEHIND THE DASH PANEL. A NEW SECTION OF WIRE WAS SPLICED IN, BUT THEY ARE NOT SURE HOW OR WHY THIS WIRE BROKE IN AN UNEXPOSED LOCATION. *NM

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