NHTSA Complaint #10136145 — 2002 MERCURY MOUNTAINEER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10136145
Vehicle	2002 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	July 28, 2005
Date Filed	September 11, 2005
Mileage	52,319 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	HI

Consumer Description

BACK LIFT SHATTERED WHEN CLOSING, RESULTING IN SHATTERED GLASS IN MY HAND, INSIDE THE CAR, ON TOP OF THE CAR AND ALL OVER THE PARKING LOT NEAR OTHER CARS (EVERYWHERE) AND BRACKETS HANGING FROM THE WIRES ON THE TOP (IT WAS RAINING OUTSIDE!). I DROVE CAR TO DEALER WHO AFTER INITIAL QUESTIONS AND FORD APPROVAL THEN ADVISED OF RECALL AND PROVIDED A REPLACEMENT CAR DURING REPAIRS BUT IT TOOK 6 WEEKS TO REPAIR. AMAZING WHILE THE 6 WEEK REPAIRS OF "WAITING FOR PARTS" I GOT A RECALL NOTICE IN THE MAIL (AUG 05). AFTER BOTHERING THE DEALER TO GET THE CAR BACK, I WAS CALLED TO PICK UP THE CAR AND I WAS TOLD THE "CHECK ENGINE SOON LIGHT" IS COMING ON! WHEN I PICKED IT UP, I NOT ONLY SEE THE LIGHT IS INTERMITTENT COMING ON, BUT MY ELECTRIC WINDOW SWITCHES ARE NOT WORKING TO PUT THE WINDOWS UP AND DOWN (EXCEPT THE FRONT PASSENGER WORKS FINE) AND THE DRIVER SEAT BELT IS NOT RETRACTING CORRECTLY! THIS CAR IS ONLY 3 YEARS OLD!! *NM

Related Complaints for the 2002 MERCURY MOUNTAINEER

Other STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS Complaints

#10429528 — October 11, 2011 — REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLIN...

#10317828 — March 8, 2010 — TL* THE CONTACT HAS A 2002 MERCURY MOUNTAINEER. THE CONTACT FEELS THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE A...

#10241963 — September 12, 2008 — TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHEN THE CONTACT ATTEMPTED TO CLOSE THE REAR HATCH WINDOW, IT SUDDEN...

#10236130 — July 28, 2008 — TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE WINDOW LIFTGATE SHATTERED WHEN IT ...

#10218133 — February 15, 2008 — PLASTIC PIECE BETWEEN THE BACK WINDOW AND LIFT GATE HANDLE KEEPS CRACKING. A ($400 REPAIR) 2002 MERCURY MOUNTAINEE...

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