NHTSA Complaint #10174245 — 2003 HONDA PILOT

SAME SITUATION AS RELEASED IN ODI CASE NUMBER 10172900. I HAD A TREMENDOUS AMOUNT OF SMOKE COMING FROM THE DASH. THE SMELL OF BURNING PLASTIC OR CIRCUIT BOARD WAS STRONG. AFTER THE INCIDENT, MY REAR DVD HEADPHONE OUTPUTS, BOTH WIRED AND WIRELESS, NO LONGER FUNCTION. TOOK THE PILOT TO A DEALER AND THEY COULD NOT CONFIRM THE FAILURE OF THE HEADPHONE OUTPUTS EVEN THOUGH I REQUESTED THAT THEY PUT IN A DVD TO TEST THE SYSTEM. THEY DID NOT HAVE ONE AVAILABLE. THE DEALER WOULD ONLY PULL THE RADIO UNIT AND RECOMMEND THAT I REPLACE THAT UNIT. WHEN I ASKED IF THEY HAD TESTED THE UNIT, THE RESPONSE WAS THAT THEY COULD NOT TEST THE UNIT. THE UNIT WOULD HAVE TO BE SENT SOMEWHERE FOR TEST AND POSSIBLE REPLACEMENT. THEY COULD NOT GUARANTEE THAT THIS WOULD FIX THE PROBLEM. TO VIEW THE AREA BEHIND TO DVD PLAYER, I WAS ADVISED THAT IT WOULD TAKE A TECHNICIAN 8 PLUS HOURS TO REMOVE THE NECESSARY DASH ELEMENTS IN ORDER TO GET INTO THE CAVITY CONTAINING THE DVD PLAYER. THERE WAS A DEFINITE RESISTANCE TO EXPLORE THE SUGGESTIONS I HAD AS TO WHY THERE MAY HAVE BEEN SMOKE. ALL I KNOW IS THE THERE WAS ENOUGH SMOKE TO REQUIRE ME TO PULL OFF THE ROAD AND MY DAUGHTER AND I TO "BAIL" OUT OF THE CAR. *JB