NHTSA Complaint #10167098 — 2006 TOYOTA RAV4

NEW 2006 RAV 4 WAS PURCHASED AT GRAPPONE TOYOTA, CONCORD NH, ON 7-28-06. DURING HE FIRST 600 MILES OF OPERATION PER THE MANUFACTURER. BREAK IN RECOMMENDATIONS IT BECAME APPARENT THAT THE VEHICLE HAD A SERIOUS MALFUNCTION REGARDING NORMAL ACCELERATION AND THROTTLE USE. THIS CONDITION LEADS IN AN INTERMITTENT FASHION TO FAILURE TO ACCELERATE WHEN MERGING ON THE HIGHWAY, FAILURE TO RESUME STEADY THROTTLE SETTING AFTER ROUNDING A CORNER, SUDDEN AND SERIOUS HESITATION WHEN ATTEMPTING TO ACCELERATE NORMALLY AND SUDDEN AND SERIOUS LOSSES OF POWER ON THE ROAD. THESE SYMPTOM ARE ACCOMPANIED BY A FULL TIME THROTTLE LAG, WHICH PREVENTS NORMAL USE OF THE THROTTLE AND OFTEN, AFTER A VARIED PERIOD OF DELAY, IS FOLLOWED BY A SUDDEN DOWNSHIFT AND RUSH OF POWER AND ACCELERATION. I COMPLAINED TO THE DEALER ON 8-22-06 AND WAS DEFERRED UNTIL 8-25-06 AT WHICH TIME THE DEALER CHECKED THE ENGINE COMPUTER AND TOLD ME THAT THE DEGREE OF MALFUNCTIONING IS "NORMAL" AND COULD NOT BE ADDRESSED. I TOLD THEM THAT WAS UNACCEPTABLE AND THAT SINCE THIS UNCERTAIN AND ERRATIC PERFORMANCE COMPROMISED THE SAFETY OF MY WIFE AND MYSELF WE WOULD NOT BE ABLE TO RESUME NORMAL USE OF THE CAR UNTIL THE DEALER OR MANUFACTURER CHOSE TO ADDRESS THE PROBLEM. AFTER 43 YEARS OF SAFE DRIVING, I'M NOT ABOUT TO DRIVE AN UNCONTROLLABLE CAR IN TRAFFIC ON PUBLIC ROADS WHEN IT MAY SUDDENLY FAIL TO ACCELERATE OR FAIL TO RESUME NORMAL SPEED AFTER BRAKING. ANY SUDDEN ERRATIC MOVES CAN BE DANGEROUS TO OURSELVES AND TO SURROUNDING TRAFFIC AND I FIND IT DEEPLY DISTURBING THAT NEITHER TOYOTA NOR GRAPPONE TOYOTA WILL BOTHER TO RETURN MY CALLS NOR ADDRESS THIS MATTER. I HAVE SPOKEN WITH TOYOTA AND THEY HAVE NOT RETURNED MY CALLS, FACILITATED A REPAIR OR EVEN BOTHERED TO TRY TO FIX THE CAR. PLEASE INVESTIGATE THIS SITUATION WHICH I NOW BELIEVE IS COMMON TO ABOUT 10% OF RAV 4S BEFORE IT COSTS SOMEONE THEIR LIFE. THANK YOU. *NM