NHTSA Complaint #11568853 — 2006 TOYOTA RAV4

I notified Toyota of an issue with my car a couple years ago. One day I came out to find my car missing big portions of paint (it had been a windy night); all of the paint in the attached photos came off in a single night and day, which is not normal paint performance. I came to find out that other years for the same make and model had a recall program for "pearl white paint". The issue seemed to be affecting my vehicle too. With large portions of paint peeling freely of the body of my vehicle, it began to rust. Rust eroding the structure of a vehicle can make the car unsafe for drivers and passengers. In an accident situation, the structure of the vehicle may be compromised by the rust, leading to more severe harm to occupants. Additionally, if the roof of the car is compromised, moisture could leak into the interior systems and cabin space, leading to other hazards, with potentially severely harmful outcomes. Toyotas response to the photos, report from the dealership, and BBB complaint I filed was: "your vehicle has not been identified as one of the vehicles impacted by the pearl white paint issue". Therefore, I had to pay to repaint my whole vehicle out of pocket. It was clear from the pictures and report that the paint issue was directly affecting my vehicle, but Toyota refused to acknowledge this and rectify the hazard.