NHTSA Complaint #11207287 — 2006 TOYOTA RAV4

WE PURCHASED A 2006 RAV4 LIMITED THE FIRST WEEK OF MARCH 2019. A REAR DIFFERENTIAL COUPLING GROWL NOISE WAS NOTICEABLE A MONTH AFTER WE PURCHASED THE VEHICLE. WHILE DRIVING THE REAR END STARTED MAKING A GROWLING NOISE. IN EARLY JANUARY 2015 TOYOTA ISSUED A WARRANTY ENHANCEMENT PROGRAM (ZF4) FOR YEARS 2006-2012 RAV4 TO HAVE THE DEFECTIVE BEARING REPLACED, BUT THEY PUT AN EXPIRATION DATE OF APRIL 30TH 2017 OR 9 YEARS FROM THE DATE OF FIRST USE REGARDLESS OF MILEAGE. I CAN'T UNDERSTAND HOW YOU CAN PUT AN EXPIRATION DATE ON A DEFECTIVE PART. THESE BEARINGS COULD GO BAD AND SEIZE AT ANY TIME POSSIBLY CAUSING AN ACCIDENT WITH INJURIES OR EVEN DEATH. WE HAPPEN TO OWN TWO OF THESE VEHICLES, SAME YEARS, ONE MAKING NO NOISE AND NOT GOING BAD YET, BUT THE OTHER DECIDED IT WAS TIME. THERE SHOULD BE A RECALL ON THIS REAR DIFFERENTIAL COUPLING BEARING, NOT A WARRANTY ENHANCEMENT PROGRAM. TOYOTA HAS ALREADY ACKNOWLEDGED A DEFECT WITH THE BEARING BY INITIATING A WARRANTY ENHANCEMENT PROGRAM, YOU CAN'T JUST SAY AFTER APRIL 30TH 2017 NO OTHER BEARINGS WILL FAIL AND IF THEY DO WE PASS THE BUCK ON THE PROBLEM. THANK YOU FOR HEARING MY CONCERNS, I LOOK FORWARD TO HEARING BACK FROM YOU. I WOULD LIKE TO DEBATE THE ISSUE WITH ONE OF THEIR REPRESENTATIVES WITH YOU LISTENING, I'D RIP'EM APART. IT IS TIME THESE BILLION DOLLAR COMPANIES OWN UP TO THEIR MISTAKES AND NOT PASS THE BUCK TO THE LITTLE GUY. THANK YOU AGAIN, (XXXX). YOU CAN CONTACT ME AT (XXXX). PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).