NHTSA Complaint #10165876 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10165876
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	July 8, 2006
Date Filed	August 18, 2006
Mileage	32,256 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2002 FORD EXPLORER REAR WINDOW HINGE BROKE SCRAPING THE REAR WINDOW. *KB THE LIFTGATE HINGE SNAPPED OFF AS THE CONSUMER OPENED THE REAR GLASS WINDOW. THE BROKEN HINGE ALSO CAUSED THE REAR CLASS TO SCRAPE THE PAINT ON THE UPPER REAR PORTION OF THE VEHICLE WHEN THE GLASS BROKE OFF THE HINGE. THE CONSUMER CONTACTED HE DEALER. THEY ADVISED THE CONSUMER THAT THEY WERE AWARE OF THE PROBLEM AT TO BRING THE VEHICLE IN. THE TECHNICIAN CHECK THE VEHICLE VIN AGAINST THE RECALL AND INFORMED THE CONSUMER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 04V442000. THE CONSUMER PAID TO HAVE THE HINGE REPLACED. *NM

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