NHTSA Complaint #10127779 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10127779
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	July 7, 2005
Date Filed	July 7, 2005
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

DT: CONSUMER STATED HE RECEIVED A RECALL 04520 IN 10-04. CONSUMER CALLED THE DEALER NUMEROUS TIMES. THEY PUT HIM ON A LIST AND INDICATED THEY WOULD CALL HIM BACK. IN 2-05 HE RECEIVED A CARD FROM FORD STATING DEALER COULD NOW ORDER PARTS FOR HIS VEHICLE. HE CALLED THE DEALER, AND THEY SAID THEY DIDN'T HAVE THE PARTS, AND THEY WILL ORDER THEM. THE DEALER SAID AGAIN HE WOULD BE PUT ON A WAITING LIST. THE RECALL WAS ON LIFTGATE BACK WINDOW BRACKETS. THAT WAS SIX MONTHS AGO AND THEY STILL HAVEN'T CALLED CONSUMER. *AK *NM

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