NHTSA Complaint #10121301 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10121301
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	July 1, 2003
Date Filed	May 18, 2005
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

DT: THE COMPLAINED STARTED IN 10/04. RECEIVED A RECALL NOTICE. TOOK THE VEHICLE TO THE DEALER, AND PARTS WERE ON BACK ORDER. CALLED THE DEALER NUMEROUS TIMES TO CHECK ON THE PARTS. THE LIFTGATE BUSTED ON THE VEHICLE DUE TO NOT HAVING THE PARTS INSTALLED. DEALER DIDN'T HAVE THE PARTS ON 12-30-2004. DECEMBER 31, 2004 CONSUMER WENT TO THE DEALER, AND THE DEALER WOULDN'T GET THE CONSUMER A RENTAL CAR .SO THEY STAPLED PLASTIC OVER THE BACK OF THE VEHICLE. CONSUMER MADE SEVERAL PHONE CALLS TO FORD ASKING FOR A RENTAL CAR. THEY WOULDN'T GIVE ONE TO CONSUMER. THE GLASS WAS REPLACED IN MARCH, BUT STILL WAS NOT FIXED CORRECTLY. A LIGHT APPEARED INDICATING A DOOR WAS AJAR, AND IT WAS ALWAYS THE LIFTGATE. AND COULDN'T OPEN THE DRIVER'S SIDE DOOR. CONSUMER COULD NOT GET THE DEALER TO HELP FIX THE VEHICLE CORRECTLY BECAUSE IT COST THE DEALER TOO MUCH TO FIX THE VEHICLE THE FIRST TIME.*AK

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