NHTSA Complaint #10119810 — 2002 FORD EXPLORER LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

Complaint Details

ODI Number	10119810
Vehicle	2002 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Date of Incident	May 4, 2005
Date Filed	May 4, 2005
Mileage	35,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

NHTSA RECALL ID 01I010000 FORD EXPLORER 2002 LIFTGATE DEAR SIR/MADAM, I WOULD LIKE TO REPORT THAT THE FORD DEALERSHIP (JOE MYERS FORD IN HOUSTON, TEXAS) AS WELL AS FORD AS LESS THAN HELPFUL IN GETTING THIS RECALL TAKEN CARE OF. I AM BEING TOLD THAT I WOULD HAVE TO LEAVE THE VEHICLE THERE FOR AN ENTIRE DAY, YET I DO NOT HAVE ANY RIGHT TO A LOANER CAR. THEY ALSO WOULD NOT ACCEPT THE VEHICLE ON A SATURDAY ALTHOUGH THEY ARE OPEN UNTIL 3 PM. I DON'T THINK THAT I SHOULD BE RESPONSIBLE FOR PAYING A RENTAL CAR OR HAVING TO TAKE A VACATION DAY SO THAT FORD CAN REPAIR A DEFECT THAT IS DUE TO FAULTY MANUFACTURING. RGDS, CHRIS ROM

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