NHTSA Complaint #10142924 — 2002 FORD EXPLORER LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

Complaint Details

ODI Number	10142924
Vehicle	2002 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Date of Incident	December 1, 2002
Date Filed	November 16, 2005
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

DANGEROUS CRACK OCCURRED IN 2002 FORD EXPLORER REAR LIFTGATE IN DEC. 2002, WAS REPAIRED. RECURRED IN SEP. 2005, AND FORD REFUSED TO REPAIR 2 WEEKS AFTER WARRANTY HAD EXPIRED, EVEN THOUGH PART WAS DEFECTIVE AND VEHICLE HAD ONLY 28,000 MILES. APPLIQUE MAY COME OFF, THREATENING STRUCTURAL INTEGRITY OF LIFTGATE AND GLASS. INTERNET SHOWS DOZENS OF CUSTOMERS HAD EXACTLY THE SAME PROBLEM. *JB

Related Complaints for the 2002 FORD EXPLORER

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#10180780 — January 26, 2007 — TL*- THE CONTACT STATED THAT EVERY TIME THE CONTACT WAS UNLOADING GROCERIES OR BOOK BAGS FROM THE BACK OF THE 2002 ...

#10178725 — January 15, 2007 — FORD REPLACED THE LIFTGATE GLASS HINGE ON THIS EXPLORER PER YOUR RECALL NOTICE ON SEPT. 1, 2005. ON JANUARY 13, AS I...

#10174431 — November 27, 2006 — THERE WERE NO EVENTS TO CAUSE THIS ISSUE, OTHER THAN FORD'S OWN RECALL FOR THE REAR LIFT HATCH. ONCE THE HATCH WAS RE...

#10120219 — May 8, 2005 — CAR WAS PARKED. WHEN MY WIFE WAS WALKING TO THE VEHICLE, SHE NOTICED A LARGE CRACK DOWN THE BACK DOOR (HATCH AREA) O...

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