NHTSA Complaint #10110631 — 2002 FORD EXPLORER LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

Complaint Details

ODI Number	10110631
Vehicle	2002 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Date of Incident	December 21, 2004
Date Filed	February 16, 2005
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

THERE IS A RECALL ON MY 2002 FORD EXPLORER CONCERNING THE LIFTGATE HINGES. I WAS NOTIFIED IN SEPTEMBER THAT THE PARTS WOULD BE IN THE DEALERSHIPS IN NOVEMBER. THEY HAVE JUST ARRIVED IN FEBRUARY. IN THE MEANTIME THE APPLIQUE ON MY LIFTGATE HAS CRACKED. I WAS TOLD THAT FORD WOULD NOT PAY TO HAVE IT REPAIRED AND THAT IT WILL COST ABOUT $350.00. THIS IS MY 3 FORD EXPLORER AND WILL PROBABLY BE THE LAST. ALL MY DEALER TELLS ME IS THAT THERE IS NOTHING THEY CAN DO. I WROTE A LETTER TO FORD AND THEY DIDN'T EVEN RESPOND. WHAT KIND OF CUSTOMER SERVICE IS THAT?*AK

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#10180780 — January 26, 2007 — TL*- THE CONTACT STATED THAT EVERY TIME THE CONTACT WAS UNLOADING GROCERIES OR BOOK BAGS FROM THE BACK OF THE 2002 ...

#10178725 — January 15, 2007 — FORD REPLACED THE LIFTGATE GLASS HINGE ON THIS EXPLORER PER YOUR RECALL NOTICE ON SEPT. 1, 2005. ON JANUARY 13, AS I...

#10174431 — November 27, 2006 — THERE WERE NO EVENTS TO CAUSE THIS ISSUE, OTHER THAN FORD'S OWN RECALL FOR THE REAR LIFT HATCH. ONCE THE HATCH WAS RE...

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