NHTSA Complaint #10098887 — 2002 FORD EXPLORER LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

Complaint Details

ODI Number	10098887
Vehicle	2002 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Date of Incident	November 15, 2004
Date Filed	November 15, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

I PURCHASED A 2002 FORD EXPLORER THIS YEAR. I HAD NOT OWNED IT FOR VERY LONG WHEN IN AUGUST 2004 THE LIFTGATE MALFUNFUNCTIONED. I WAS EXTREMELY LUCKY THAT I WAS NOT INJURED. I REPORTED THE MALFUCNTION BOTH TO NHTSA AND TO FORD. FORD STILL HAS NOT REDESIGNED THE PARTS FOR THIS VEHICLE AND TO MAKE MATTERS WORSE THE UPPER LIFTGATE OF MY VEHICLE IS NOW CRACKED IN TWO. THE DELAY IN REDESIGNING THE PARTS AND ADDRESSING THIS ISSUE HAS EXACERBATED THE STRESS THE LIFTGATE OF MY VEHICLE WAS UNDER AND ALLOWED THE UPPER LIFTGATE TO CRACK IN TWO. I CONTACTED FORD AND THEY SAID THAT YES THERE IS A RECALL ON SPECIFIC PARTS BUT EXPRESSED THAT I HAVE TO PAY FOR THE CRACKED LIFTGATE. I AM FURIOUS AT THIS SIDE STEPPING OF THE ISSUE BY FORD. I AM AN ATTORNEY AND WILL SEEK ALL LEGAL RECOURSE AVAILABLE TO ME REGARDING THIS.*AK

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