NHTSA Complaint #10080344 — 2002 FORD EXPLORER LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK

Complaint Details

ODI Number	10080344
Vehicle	2002 FORD EXPLORER
Component	LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Date of Incident	July 2, 2004
Date Filed	July 2, 2004
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

CONSUMER COMPLAINED ABOUT A LIFTGATE PROBLEM. CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY APPLIED GLUE ON THE LIFTGATE CABLE. HOWEVER, BECAUSE THIS VEHICLE WAS NOT INCLUDED IN THE RECALL THEY DID NOT ADMINISTER ANY MORE ASSISTANCE OTHER THAN WHAT WAS DONE. CONSUMER WOULD HAVE TO PAY FOR OTHER REPAIRS. *AK THE LIFTGATE BRAKE CAME LOOSE AND CAUSED THE SHOCK TO COME OFF AND RESULTED IN A DENT IN THE VEHICLE . THE GLUE TO DEALER PUT ON THE CABLE LASTED 4-5 HOURS . *NM

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