NHTSA Complaint #10066457 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10066457
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	April 16, 2004
Date Filed	April 19, 2004
Mileage	36,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

I LIFTED THE TOP PORTION OF THE TAILGATE TO RETRIEVE ITEMS FROM CAR. AS IT LIFTED, THE BOLT THAT HINGES THE RIGHT TOP SIDE OF THE TAILGATE BROKE OFF, THE HYDROLIC PORTION LET GO AND THE TAILGATE CAME DOWN ON MY HEAD. I WAS UNABLE TO CLOSE THE TAILGATE AFTER THAT, AND IT WAS HANGING DOWN ON AN ANGLE, UNDRIVEABLE AS IT CONTINUED TO FALL FURTHER DOWN AND MAKE "CRACKING" NOISES. IT IS CURRENTLY BEING FIXED, HOWEVER FORD IS NOT TOO CONCERNED! MY CAR IS 500 MILES OVER WARRANTY (1 1/2 YEARS OLD), AND THEY SAY I AM RESPONSIBLE TO PAY A PORTION OF THIS BILL.*AK PE04045_PCO

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