NHTSA Complaint #10065813 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10065813
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	April 8, 2004
Date Filed	April 9, 2004
Mileage	34,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

I WAS OPENING THE DOOR TO GET MY DAUGHTERS DIAPER BAG AND HINGE BROKE. MY HUSBAND WAS TRYING TO PUT IT BACK AND THE GLASS SHATTERED IN HIS HANDS. MY DAUGHTER AND I WERE STANDING NEXT TO THE VEHICLE AS THE GLASS SHATTERED. THIS COULD HAVE TAKEN MY ENTIRE FAMILIES EYE SIGHT. THE GLASS LITERALLY EXPLODED. THIS ISSUE IS DEFINITELY UNSAFE!!! ESPECIALLY WHEN THERE ARE YOUNG CHILDREN AROUND. AND MOTHERS ARE OPENING UP THE HATCH TO GET OUT A DIAPER BAG WITH A CHILD IN HAND. PLEASE NOTE THIS IS THE SECOND TIME WE HAVE HAD A PROBLEM WITH THIS HATCH. WE TOOK IT TO FORD. THIS SHOULD BE A MANDATORY SAFETY RECALL.*AK PE04045_PCO

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