NHTSA Complaint #10061884 — 2000 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10061884
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	December 1, 2003
Date Filed	March 10, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

I PURCHASED A USED 2000 DODGE DURANGO IN MAY OF 2003. I NOTICED THAT THE FRONT OF MY CAR FELT FUNNY. WE TOOK MY CAR TO THE DEALER WHERE WE HAD PURCHASED THE VEHICLE, KERRY CHRYSLER/JEEP, THEY HAD TO REPLACE THE UPPER BALL JOINT ON THE FRONT SUSPENSION. THIS COST AROUND $1,500 +/-. I HAVE CALLED DODGE TWO TIMES TO CHECK ON THE INVESTIGATION AND THE ONLY ANSWER THAT I RECEIVE IS THAT THE INVESTIGATION IS ONGOING AND THEY ARE NOT SURE WHEN IT WILL BE COMPLETE. THIS IS VERY DISAPPOINTING TO ME, BECAUSE I HAVE 4 CHILDREN THAT I DRIVE IN THIS CAR, AND WHAT WOULD HAVE HAPPENED IF I HAD BEEN DRIVING ALONG AND THE TIRES CAME OFF? WE REALLY DID NOT HAVE THE MONEY LAYING AROUND TO USE FOR THIS BUT WE FOUND IT BECAUSE WE WANTED TO MAKE SURE THAT OUR CHILDREN WERE SAFE. I AM VERY FRUSTRATED WITH THIS BECAUSE DODGE HAS KNOWN ABOUT THIS, AND SO FAR HAS DONE NOTHING TO CORRECT IT.*AK

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