NHTSA Complaint #10197805 — 2000 DODGE DURANGO

TL*THE CONTACT OWNS A 2000 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTICE NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT). HE TOOK THE VEHICLE TO A LOCAL MECHANIC AND THEY NOTIFIED FRESNO DODGE. THE DEALER REFUSED TO PERFORM THE RECALL REPAIR BECAUSE THE VEHICLE WAS NOT EXPERIENCING ANY FAILURES AT THE TIME. THE DEALER ALSO INFORMED THE CONTACT THAT EVEN THOUGH HE RECEIVED A RECALL NOTICE, HE WOULD STILL BE RESPONSIBLE FOR THE REPAIR COSTS. THERE HAVE BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 113,000 AND FAILURE MILEAGE WAS 75,000. THE CONSUMER STATED DOES NOT UNDERSTAND WHY THE DEALER WOULD NOT PERFORM THE RECALL AND WOULD NOT COVER THE COST OF THE RECALL. THE CONSUMER STATED WOULD LIKE TO BE REIMBURSED FOR RECALL PERFORMED ON THE VEHICLE. THE CONSUMER PROVIDED THE RECALL ISSUED AND THE REPAIR INVOICE. UPDATED 09/10/07 *TR