NHTSA Complaint #10060595 — 2000 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10060595
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	November 21, 2003
Date Filed	March 6, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

I OWN A 2000 DODGE DURANGO 4 X 4 WITH APPROXIMATELY 52,000 MILES. ON NOVEMBER 20, 2003 I PURCHACED NEW TIRES. ON NOVEMBER 21, 2003 I HAD AN APPOINTMENT TO HAVE THE TIRES BALANCED AND ALIGNED, HOWEVER THIS COULD NOT BE DONE BECAUSE OF A FAULTY BALL-JOINT ON THE LEFT FRONT SIDE OF THE VEHICLE. THIS WAS QUITE ALARMING TO MYSELF AS WELL AS THE TIRE DEALERSHIP SERVICE MANAGER, BECAUSE MY VEHICLE HAD ONLY APPROXIMATELY 48,000 MILES. A NEW BALL JOINT WAS ORDERED AND REPLACED SEVERAL DAYS LATER. NOW THAT I HAVE BEEN HEARING NEWS REPORTS RELATED TO THIS ISSUE, I FEEL IT NECESSARY TO BRING MY EXPERIENCE TO YOUR ATTENTION. MY CONCERN AT THIS POINT IS...WHAT MUST I DO TO PREVENT A SIMILAR CATASTROPHIC FAILURE FROM OCCURING TO MY VEHICLE? *JB

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