NHTSA Complaint #10058814 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10058814
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	January 31, 2004
Date Filed	February 24, 2004
Mileage	24,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

IN AUGUST, 2003, THE VEHICLE BACK WINDOW HINGE BROKE WHILE LOADING GROCERIES, IT CAUSED DAMAGE TO THE TAILGATE FRAME AND THE GLASS CRACKED. BOTH WERE REPLACED TAKING OVER 7 DAYS. THE SAME COMPONENT BROKE AGAIN IN JANUARY, 2004, CAUSING THE REAR GLASS TO CRASH ON MY WIFES HEAD. LUCKILY SHE ONLY HAD A MINOR BRUISE AND BUMP FROM THE IMPACT. I ASKED THE MANAGER OF MAINTENANCE ABOUT THIS PROBLEM, AND HE SAID IT HAPPENS ALL THE TIME.*AK PE04045_PCO

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