NHTSA Complaint #10029254 — 2000 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10029254
Vehicle	2000 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	August 30, 2002
Date Filed	July 26, 2003
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

THERE WAS A LOUD SQUEAKING AND CLUNKING NOISE COMING FROM FRONT SUSPENSION WHEN GOING OVER BUMPS. VEHICLE ALSO PULLED VERY HARD TO THE RIGHT. HAD IT ALIGNED TWO SEPARATE TIMES WITH NO NOTICEABLE DIFFERENCES. TOOK TO A ALIGNMENT SHOP, AND WAS TOLD THE UPPER BALL JOINT WAS LOOSE. THEY RECOMMENDED TAKING TO DEALER FOR WARRANTY WORK ON SUSPENSION BEFORE ALIGNMENT. DEALERSHIP MADE 'REPAIRS' TO FRONT AND REAR SUSPENSION (8-2002) NOW (7-2003), VEHICLE IS LEANING TOWARDS THE DRIVER SIDE WHILE PARKED. IT IS 2" LOWER ON DRIVER SIDE THEN PASSENGER SIDE. ALSO, NOW HEARING ANOTHER SQUEAKING SOUND FROM FRONT SUSPENSION WHEN GOING OVER BUMPS. VEHICLE ALSO DIVES HARD WHEN IT HITS A BUMP AT 35-65+ MPH. ALMOST LOSE CONTROL OF VEHICLE. I DON'T FEEL SAFE DRIVING IT NOW AFTER HEARING ABOUT THE INVESTIGATION ON THE SUSPENSION. I HAVE A 2 YEAR OLD SON AND A BABY GIRL DUE AUGUST 30TH. ALL OF THE COMPLAINTS ONLINE SOUND IDENTICAL TO WHAT MY DURANGO IS DOING!*AK

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