NHTSA Complaint #10025056 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	10025056
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	January 2, 2002
Date Filed	July 18, 2003
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

PROBLEMS WITH REAR GLASS HATCH SUPPORTS. *MR THE VEHICLE WAS TAKEN TO THE DEALER ON 4 OCCASIONS TO RECTIFY THE PROBLEM. *TS *JB IT ALSO FELL ON WIFE'S HEAD BUT NO INJURY. ON 3RD OCCASION (1/02), LT STRUT DETACHED AGAIN AND STRUCT GLASS AND SHATTERED GLASS. DEALER REPLACED "ENTIRE" LIFTGATE ASSEMBY. FAILURE MILEAGE WAS AROUND 5,000 MILES. OWNER GAVE PERMISSION TO RELEASE INFO TO MFR. OWNER WILL CK. DESIGN VERSION OF LIFTGATE DURING REPLACEMENT. 061704_PCO PE04045.PCO

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