NHTSA Complaint #10005195 — 2002 VOLKSWAGEN JETTA ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	10005195
Vehicle	2002 VOLKSWAGEN JETTA
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	February 3, 2003
Date Filed	February 3, 2003
Mileage	23,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

TWO OF MY IGNITION COILS FAILED AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP TO HAVE THEM REPLACED. APPARENTLY THIS IS A COMMON PROBLEM WITH THE 2002 JETTA 1.8T. I WOULD HAVE LIKED TO HAVE ALL THE DEFECTIVE COILS REPLACED BUT I HAVE READ NUMEROUS COMPLAINS THAT VOLKSWAGEN WILL NOT REPLACE THESE BECAUSE NOT ENOUGH PARTS HAVE BEEN PRODUCED. I SHOULD NOT HAVE TO HAVE A CAR THAT IS ONLY ONE YEAR OLD TOWED TO THE DEALERSHIP. I DON'T UNDERSTAND WHY VOLKSWAGEN WOULDN'T DO A VOLUNTARY RECALL ON THESE AS THE PROBLEM SEEMS TO BE WIDESPREAD. I AM HAPPY WITH THE SERVICE I RECEIVED (COLONICAL VOLKSWAGEN, WESTOBOROUGH MA) BUT DISAPPOINTED IN THE MANUFACTUER FOR NOT STEPPING UP TO THE PLATE AND NOTIFYING OWNERS BEFORE THEIR CAR LEAVES THEM STRANDED ON THE SIDE OF THE ROAD.

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