NHTSA Complaint #10174595 — 2002 VOLKSWAGEN JETTA ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	10174595
Vehicle	2002 VOLKSWAGEN JETTA
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	November 28, 2006
Date Filed	November 28, 2006
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

FAILURE OF IGNITION COIL PACK AS DESCRIBED IN NHTSA ACTION NUMBER DP05004. COIL PACK FAILURE WAS DIAGNOSED BY DEALERSHIP SERVICE DEPARTMENT (WHERE WE HAD THE CAR TOWED AFTER IT DIED ON AN INTERSTATE HIGHWAY). THE DEALERSHIP INTENDS TO BILL ME ABOUT $700 TO REPLACE THE COIL PACK. WHEN I MENTIONED THE CUSTOMER SATISFACTION CAMPAIGN CITED IN THE ACTION SUMMARY ON YOUR WEBSITE, BOTH THE DEALERSHIP AND THE VW CUSTOMER CARE CENTER SAID THEY HAD NO INFORMATION ABOUT IT AND WOULD NOT HONOR IT. *NM

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