NHTSA Complaint #10000800 — 2002 VOLKSWAGEN JETTA

>I HAVE A CAR PROBLEM. I HAVE A 2002 JETTA AND HAVE MADE ONLY 9 PAYMENTS. >> IT HAS BEEN IN THE SHOP 2 TIMES IN A MONTH, BOTH TIMES IT WAS A "COIL" >> PROBLEM AND 2 COILS HAD TO BE REPLACED. I HAVE FOUND OUT THAT THIS IS A >> MAJOR PROBLEM AND VW HAS CHOSEN NOT TO ISSUE A RECALL ON THE CARS AFFECTED BY THIS "COIL" PROBLEM. I SEE TONS OF NOTES ON THE INTERNET FROM PEOPLE ALL OVER THE US WITH THE SAME ISSUE. SOME PEOPLE ARE HAVING TO WAIT OVER A MONTH FOR THE PART TO COME IN B/C VW CANNOT MAKE ENOUGH, QUICKLY ENOUGH. WHO SHOULD I CONTACT TO EXPRESS MY CONCERN AND HOPEFULLY GET A RECALL ISSUED? I HAVE CALLED VW DIRECTLY AND THEY JUST TELL ME THEY ARE SORRY >> AND OFFER ME 100.00 GIFT CERT FOR THEIR MERCHANDISE. THERE ARE 4 COILS IN >> THE ENGINE, SO AT THIS POINT SOME OF US JUST HAVE TO CROSS OUR FINGERS AND >> PRAY WE DON'T BREAK DOWN AGAIN, INSTEAD OF VW JUST RECALLING THE CARS AND >> REPLACING ALL OF THE COILS AT ONE TIME, THEY SAY THEY MUST BE BROKEN TO BE >> FIXED.