NHTSA Complaint #10000620 — 2002 VOLKSWAGEN JETTA ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	10000620
Vehicle	2002 VOLKSWAGEN JETTA
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	December 5, 2002
Date Filed	December 28, 2002
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

2002 JETTA GLX (V6). CAR HAS 10,000 MILES ON IT AND THE SECOND IGNITION COIL PACK JUST FAILED. CAR HAS BEEN IN THE SHOP FOR 3 WEEKS WAITING FOR PARTS THIS TIME AROUND. DEALER INDICATED THAT SEVERAL OTHER JETTAS HAVE BEEN BROUGHT IN WITH THE SAME PROBLEM. OTHER VW OWNERS (PASSAT) INDICATED SIMILAR PROBLEMS. OTHER DEALERS INDICATE SIMILAR PROBLEMS AND LONG WAIT TIMES. I SEE FROM OTHER COMPLAINTS ON THE NHTSA WEBSITE THAT THIS PROBLEM IS EPIDEMIC IN OTHER PARTS OF THE COUNTRY AS WELL. THE REPEATED AND UNEXPECTED FAILURE OF THE IGNITION COILS IS AN INCREDIBLY SERIOUS SAFETY ISSUE FOR THE DRIVERS OF THESE VEHICLES AS WELL AS ANYONE ELSE ON THE HIGHWAY. THESE COILS FAIL WITHOUT WARNING - THE SECOND ONE FAILED WHILE I WAS HUNDREDS OF MILES FROM HOME ON A VERY LONELY STRETCH OF THE WESTERN MASSACHUSETTS TURNPIKE (NO CELL PHONE SERVICE OF COURSE) EARLY IN THE MORNING IN A SNOWSTORM!

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