2011 VOLKSWAGEN TOUAREG — Problems, Recalls & Safety Data

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N/A

Safety Rating

20

Owner Complaints

1 Crash

2

Recalls

ACTIVE RECALL

83

Service Bulletins

0

Investigations

Overview of the 2011 VOLKSWAGEN TOUAREG

The 2011 VOLKSWAGEN TOUAREG has received a total of 20 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES. 83 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Engine (4 complaints), Fuelpropulsion System (4 complaints), and Steering (3 complaints).

Recalls for the 2011 VOLKSWAGEN TOUAREG

NHTSA has recorded 2 recalls for the 2011 VOLKSWAGEN TOUAREG, potentially affecting up to 46,826 vehicles.

Recall 18V329000 — UNKNOWN OR OTHER

| 252 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

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Recall 16V170000 — SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

| 46,574 vehicles affected

Defect: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.

Consequence: If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will inspect the brake pedal assembly to verify the presence of the securing clip and install any missing securing clips, free of charge. The recall began on April 27, 2016. Owners may contact Volkswagen...

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Owner Complaints for the 2011 VOLKSWAGEN TOUAREG

20 complaints have been filed with NHTSA for the 2011 VOLKSWAGEN TOUAREG. Below is a breakdown by vehicle component.

Most Recent Complaints

#11439401 | ENGINE | | N/A miles
On my 2011 VW Touareg TDI there is an exhaust leak. Can be smelled within seconds of starting it. A turbo/EGR pipe cracks and the result is a serious exhaust leak under hood right next to where air is drawn into the cabin for HVAC. Parts are backordered with no ETA. Even though when driving there is exhaust getting into the car the dealer and VW corporate just says "sorry for the delay of the parts". This part failure seems to be a known issue- The VW dealer was told by corporate that installing a used part is not acceptable either. Currently been waiting 11 months on this part. The leak was noticed right after VW had to "fix" all the TDIs for the emissions scandal.
#11403910 | ENGINE | | 100,032 miles
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORWOOD (1280 PROVIDENCE HWY, NORWOOD, MA 02062) WHERE IT WAS DIAGNOSED WITH THE CATALYTIC CONVERTER NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE FAILURE OCCURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,032.
#11328777 | ENGINE | | 130,000 miles
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
#11328777 | FUEL/PROPULSION SYSTEM | | 130,000 miles
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
#11328777 | POWER TRAIN | | 130,000 miles
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.

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Safety Rating for the 2011 VOLKSWAGEN TOUAREG

NHTSA has not yet tested the 2011 VOLKSWAGEN TOUAREG in its New Car Assessment Program.

Technical Service Bulletins for the 2011 VOLKSWAGEN TOUAREG

Volkswagen Group of America, Inc. has issued 83 technical service bulletins (TSBs) for the 2011 VOLKSWAGEN TOUAREG. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

V1719022012855_77 — ENGINE

Engine Oil Standards

Circular 23EP — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

Vehicles included in this action have been identified as having received the Diesel Approved Emissions Modification (AEM). Volkswagen dealers will inspect the software level on the vehicle's Engine Control Module (ECM) to ensure that the AEM software level is current. If a software discrepancy is found, the ECM software will...

SM C-2022 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

TT 26 18 01_2 — EQUIPMENT

Update to special tool number

VOS-20-15 — ELECTRICAL SYSTEM:SOFTWARE

This document outlines updates to the ODIS diagnostic software. Updates include corrected diagnostic test plans for the stated vehicles.

TT 90 20 02 — FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM

Direction for cap discharge after fuel sending unit replacement.

2011TorgSrvXprs — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Added: Torque Spec table

VWP-18-06 — FUEL SYSTEM, DIESEL

This document informs dealers of the Extended Emissions Warranty Limited Warranty Extension for 3.0L TDI Gen 1.2 vehicles. Added clarification on totaled vehicles and loaners.

VWP-18-06 — EQUIPMENT

This document informs dealers of the Extended Emissions Warranty Limited Warranty Extension for 3.0L TDI Gen 1.2 vehicles. Added clarification on totaled vehicles and loaners.

TT 94 19 02 — EXTERIOR LIGHTING

Adaptive front lighting descriptive

Showing 10 of 83 technical service bulletins.

NHTSA Investigations for the 2011 VOLKSWAGEN TOUAREG

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the VOLKSWAGEN TOUAREG

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Other VOLKSWAGEN Models

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