2016 VOLKSWAGEN TOUAREG — Problems, Recalls & Safety Data

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars have also had to move quickly off highway to avoid collision. Another issue: the Panoramic Sunroof has had frequent issues with water leaks. We’ve already had to pay for one such leak ($1000) and now face payment for a second serious leak which they can’t seem to fix. Internet searches show that VW Corporation has known about this manufacturing defect since 2016 but has “hidden” these manufacturing defects from customers. These leaks have caused pools of water to form in the trunk (under spare tire). The pool of water inside vehicle can range up to 1.5 feet and more! We’ve heard issues that if not caught sooner, these leaks case severe damage to electrical systems (battery, etc…) due to excess water in vehicle. It burns out electrical systems. To our knowledge, VW will take NO RESPONSIBILITY. People who own these cars have to pay for the fixes. Very expensive fixes which are not working. We no longer feel safe driving this car. VW will not offer us a solution.

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars have also had to move quickly off highway to avoid collision. Another issue: the Panoramic Sunroof has had frequent issues with water leaks. We’ve already had to pay for one such leak ($1000) and now face payment for a second serious leak which they can’t seem to fix. Internet searches show that VW Corporation has known about this manufacturing defect since 2016 but has “hidden” these manufacturing defects from customers. These leaks have caused pools of water to form in the trunk (under spare tire). The pool of water inside vehicle can range up to 1.5 feet and more! We’ve heard issues that if not caught sooner, these leaks case severe damage to electrical systems (battery, etc…) due to excess water in vehicle. It burns out electrical systems. To our knowledge, VW will take NO RESPONSIBILITY. People who own these cars have to pay for the fixes. Very expensive fixes which are not working. We no longer feel safe driving this car. VW will not offer us a solution.

The car will stop (while driving) for no apparent reason. “Phantom Braking”. This is without any known objects/people approaching our vehicle. It’s a part of the electronic automatic braking system but obviously it is not programmed correctly. It is DANGEROUS. A brief review on internet shows these sudden stops have caused accidents (people rear ending vehicle after sudden stops). Cars have also had to move quickly off highway to avoid collision. Another issue: the Panoramic Sunroof has had frequent issues with water leaks. We’ve already had to pay for one such leak ($1000) and now face payment for a second serious leak which they can’t seem to fix. Internet searches show that VW Corporation has known about this manufacturing defect since 2016 but has “hidden” these manufacturing defects from customers. These leaks have caused pools of water to form in the trunk (under spare tire). The pool of water inside vehicle can range up to 1.5 feet and more! We’ve heard issues that if not caught sooner, these leaks case severe damage to electrical systems (battery, etc…) due to excess water in vehicle. It burns out electrical systems. To our knowledge, VW will take NO RESPONSIBILITY. People who own these cars have to pay for the fixes. Very expensive fixes which are not working. We no longer feel safe driving this car. VW will not offer us a solution.

My lane assist camera is not functioning and Volkswagen is telling me the part is now obsolete and can't be repaired. It is part #7p6907217bxz1y. I took it to Pompano Volkswagen on 4/4/24 and have been waiting for the part which has been out of stock and they (Gunther Volkswagen since Pompano closed) just told me on 8/8/25 the part is no longer available and offer no solution to fix this issue. Seems very odd that a car manufacture would be allowed to not supply a replacement part or be able to fix the problem for a car that is 8 years old. Especially for such an important feature like lane assist and collision avoidance systems - how am I supposed to sell a car without these features functioning? I have contact Volkswagen Corporate Customer Care without any avail as well.

My lane assist camera is not functioning and Volkswagen is telling me the part is now obsolete and can't be repaired. It is part #7p6907217bxz1y. I took it to Pompano Volkswagen on 4/4/24 and have been waiting for the part which has been out of stock and they (Gunther Volkswagen since Pompano closed) just told me on 8/8/25 the part is no longer available and offer no solution to fix this issue. Seems very odd that a car manufacture would be allowed to not supply a replacement part or be able to fix the problem for a car that is 8 years old. Especially for such an important feature like lane assist and collision avoidance systems - how am I supposed to sell a car without these features functioning? I have contact Volkswagen Corporate Customer Care without any avail as well.